Terms of Purchase

Effective Date: October 27, 2026

Your Shopping Agreement

These Terms of Purchase apply to orders placed through the Kivaroqi online store.

Kivaroqi is owned and operated by Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

The company operates this website and is responsible for purchases where it is the contracting seller.

Please review these terms before submitting an order.

Before Placing an Order

We encourage customers to review garment specifications carefully.

For women's apparel, important purchasing information may include:

Sizing & Measurements

Check available size charts and garment measurements.

Fabric & Materials

Review product information concerning fabric composition, garment construction, and intended use.

Colors & Variations

Choose the correct color and product variation before checkout.

Care Requirements

Review any applicable washing, drying, ironing, or maintenance instructions.

Selecting Clothing

Customers can browse available styles, choose sizes and colors, and add items to their shopping carts.

Product availability may differ by style, size, or color.

Individual product pages provide relevant information where available.

Completing Checkout

Before placing an order, customers should review their cart, selected variations, shipping address, contact details, and total amount payable.

Orders are submitted through the checkout process using available payment methods.

An order confirmation will normally be sent to the email address provided during checkout.

Pricing & Payment

Product prices are displayed on the website.

Shipping fees and applicable charges are disclosed before the transaction is completed.

Orders are subject to successful payment confirmation and may undergo reasonable security checks.

Order Acceptance & Inventory

Orders are subject to product availability and successful payment.

If an accepted order cannot be fulfilled, our customer support team will contact the customer to arrange an appropriate refund or mutually agreed alternative.

Processing & Shipping

Orders are typically prepared within 1–3 business days following payment confirmation.

Estimated standard delivery is 10–20 business days after dispatch, where the shipping service is available.

Shipping charges are calculated and displayed at checkout.

For more information, review our Shipping Policy.

Changes & Cancellations

Customers may request changes to a size, color, or order before dispatch, subject to inventory availability.

Cancellation requests may also be submitted before shipment.

Contact service@kivaroqi.com promptly with the order number.

Once an order has shipped, eligible returns are governed by our Return & Refund Policy.

Receiving Your Order

Customers are encouraged to inspect clothing after delivery.

If an item arrives damaged, defective, incorrect, or missing, contact customer support with the order information and relevant photographs where reasonably available.

An appropriate remedy will be provided according to our policies and applicable law.

Fit & Size Considerations

Clothing fit can vary depending on garment design, cut, fabric, and individual body measurements.

Customers should consult the applicable size chart before purchasing.

If an eligible item does not fit as expected, a preference-based return or size exchange may be requested in accordance with the Return Policy.

Return Conditions

Eligible merchandise may be returned within 30 calendar days after delivery.

Preference-based returns generally require garments to remain unworn beyond reasonable inspection, unwashed, unaltered, and in suitable original condition.

Used or damaged clothing may not qualify for an ordinary change-of-mind return.

These restrictions do not limit mandatory rights concerning defective, incorrect, or materially misdescribed products.

Refunds

Approved refunds are generally processed to the original payment method within 5–10 business days following the applicable return inspection or approval of another refund resolution.

Payment providers may require additional time before the funds appear in the customer's account.

Clothing Care

Customers should follow garment-specific care labels and instructions.

Some fabrics may require gentle washing, low-temperature ironing, air drying, or other care measures.

Care instructions should be followed to help maintain the garment's condition.

This section does not affect statutory rights relating to defective products.

Consumer Rights

Nothing in these Terms of Purchase removes or restricts consumer protections that cannot legally be waived.

Where mandatory laws provide additional rights or remedies, those protections remain applicable.

Other Applicable Policies

Purchases are also subject to our:

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Terms of Service

Mandatory legal requirements prevail over conflicting provisions where applicable.

Seller Identification

Brand Name: Kivaroqi

Operating Company: Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

Registered Business Address:

Room 768, 7th Floor, Building 1, No. 368 Xiangwang Street, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

Customer Support Email: service@kivaroqi.com

Telephone: +86 137-3229-7118

Customers may contact our support team about orders, sizing, shipping, cancellations, returns, exchanges, or refunds.