Privacy Policy

Effective Date: October 27, 2026

Section A — Privacy & Business Identity

This Privacy Policy explains how Kivaroqi collects, uses, processes, shares, and protects personal information when customers browse our online fashion store, purchase products, or contact our customer support team.

Kivaroqi is owned and operated by Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

Our company is responsible for the handling of personal information associated with Kivaroqi's business activities, subject to applicable data protection laws.

Our online store specializes in women's fashion, including knitwear, sweaters, dresses, jackets, outerwear, seasonal clothing, and everyday wardrobe essentials.

This policy applies to personal information collected through our website, customer communications, and related shopping services.

Section B — Personal Information We Collect

Customer & Contact Information

When customers place an order, create an account where available, or contact us, we may collect:

• Full name.

• Email address.

• Telephone number.

• Shipping and billing addresses.

• Customer account information, where applicable.

Purchase & Order Information

We may process information concerning:

• Products selected and purchased.

• Clothing sizes, colors, and quantities.

• Order numbers and transaction status.

• Shipping and delivery details.

• Returns, refunds, and customer service history.

Website & Technical Information

Our website may automatically collect certain information, including:

• IP addresses.

• Browser type and device information.

• Website interactions and browsing activity.

• Cookie identifiers and related technical data.

• Approximate location derived from technical information.

Customer Communications

We may retain information provided through customer support interactions, including questions about clothing sizes, product materials, delivery issues, returns, and refunds.

Section C — How We Use Personal Information

We may use personal information to:

• Process and manage customer purchases.

• Confirm clothing selections, sizes, and order details.

• Coordinate payment processing.

• Prepare and fulfill orders.

• Arrange shipping and provide tracking information.

• Respond to customer inquiries.

• Process eligible returns and refunds.

• Resolve delivery and product-related problems.

• Maintain and improve website functionality.

• Detect potential fraud and protect transaction security.

• Analyze website performance and improve shopping experiences.

• Send promotional communications where legally permitted.

• Comply with applicable laws and regulatory requirements.

Where required by law, personal information will be processed on an appropriate legal basis, which may include contractual necessity, compliance with legal obligations, legitimate interests, or consent.

Section D — Payment Processing & Transaction Security

Payments are handled through payment methods and service providers made available during checkout.

Third-party payment processors may collect and process payment-related information according to their own privacy and security practices.

Kivaroqi does not request customers to submit complete payment card details through ordinary customer service emails or messages.

Customers should use the secure checkout process when completing purchases.

Section E — Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to:

• Maintain shopping cart functionality.

• Remember certain customer preferences.

• Support account and session functionality.

• Understand website traffic and shopping activity.

• Measure website performance.

• Support advertising and marketing activities where enabled.

Some cookies are necessary for website functionality, while others may support analytics or advertising.

Customers may manage cookies using browser settings or available website privacy controls.

Where applicable law requires consent for nonessential cookies or tracking technologies, we will request that consent before using them.

Customers may also have additional rights to opt out of certain advertising-related data processing, depending on their location.

Section F — Sharing Information with Service Providers

We may share personal information with third-party service providers when reasonably necessary to operate our online store.

These providers may include:

• Ecommerce website hosting services.

• Payment processing providers.

• Shipping and fulfillment partners.

• Customer support platforms.

• Email and communication service providers.

• Analytics and advertising providers, where used.

• Fraud prevention and security services.

• Government authorities or regulatory bodies where legally required.

Information is shared for legitimate business, operational, or legal purposes and subject to applicable privacy requirements.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide except where otherwise permitted by law.

Section G — International Data Transfers

Because Kivaroqi operates an online store serving customers in different locations, personal information may be transferred to, stored in, or processed in countries outside a customer's country of residence.

These locations may have different data protection regulations.

Where required by applicable law, we will implement appropriate measures to protect personal information transferred internationally.

Section H — Data Security & Retention

We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security.

We retain personal information for periods reasonably necessary to:

• Process and fulfill customer orders.

• Provide customer support.

• Manage returns, refunds, and payment disputes.

• Maintain required accounting and business records.

• Comply with legal and regulatory obligations.

• Resolve disputes and enforce applicable agreements.

When personal information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

Section I — Customer Privacy Rights

Depending on their location and applicable law, customers may have rights concerning their personal information.

These rights may include:

• Requesting access to personal information.

• Correcting inaccurate or incomplete information.

• Requesting deletion of eligible personal information.

• Restricting or objecting to certain processing activities.

• Withdrawing consent where processing relies on consent.

• Requesting data portability where legally applicable.

• Opting out of certain marketing communications.

• Exercising applicable rights related to targeted advertising or certain data-sharing practices.

To submit a privacy request, contact:

Email: service@kivaroqi.com

We may request reasonable identity verification before processing certain requests to help protect customer information.

We will handle eligible requests in accordance with applicable legal requirements.

Section J — Children's Privacy & External Websites

Kivaroqi's online store is intended for general consumers and is not directed toward children below the applicable age for independent consent to online data processing.

We do not knowingly collect children's personal information in violation of applicable law.

Our website may contain links to external websites or third-party services.

These external websites may have their own privacy policies and data handling practices.

We encourage customers to review the privacy policies of third-party websites they visit.

Section K — Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Business operations.

• Website features and services.

• Information processing practices.

• Payment or fulfillment arrangements.

• Legal and regulatory requirements.

Updated versions will be published on this page with the applicable effective date.

Where legally required, we will provide additional notice or obtain consent for material changes.

Section L — Privacy Contact & Legal Company Information

For questions about this Privacy Policy, personal information handling, or privacy rights, please contact us using the following details.

Brand Name: Kivaroqi

Legal Company Name: Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

Registered Business Address:

Room 768, 7th Floor, Building 1, No. 368 Xiangwang Street, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

Customer Service Email: service@kivaroqi.com

Telephone: +86 137-3229-7118

Website: https://kivaroqi.com/

Kivaroqi is owned and operated by Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

Effective Date: October 27, 2026