Contact Us

Contact Kivaroqi

Customer Care & Support

Have a question about our women's clothing, your order, shipping, or returns?

At Kivaroqi, we aim to provide clear and accessible customer assistance throughout your shopping experience.

Get in Touch

Customer Service Email: service@kivaroqi.com

Telephone: +86 137-3229-7118

For order-related questions, shipping inquiries, and return requests, we recommend contacting us by email so that our support team can review your information and provide appropriate assistance.

How We Can Help

Clothing & Product Information

Questions about women's apparel, available sizes, fabric materials, garment measurements, colors, seasonal collections, and care instructions.

Orders & Purchases

Assistance with order confirmation, purchase details, and changes requested before shipment.

Shipping & Delivery

Help with shipping updates, tracking information, delivery delays, missing packages, and other delivery-related concerns.

Returns & Refunds

Support for eligible returns, incorrect sizes, defective garments, damaged items, incorrect products, and refund requests in accordance with our Return Policy.

What to Include in Your Inquiry

To help us review your request, please provide the following information when applicable:

  • Your order number.

  • The email address used during checkout.

  • The product name or product page link.

  • A brief description of your question or concern.

  • Clear photographs if your inquiry involves product damage, defects, or incorrect items.

Company & Business Information

Brand Name: Kivaroqi

Legal Company Name: Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

Registered Business Address:

Room 768, 7th Floor, Building 1, No. 368 Xiangwang Street, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

Customer Service Email: service@kivaroqi.com

Telephone: +86 137-3229-7118

Kivaroqi is owned and operated by Hangzhou Duanxi Zhenxuan Culture Media Co., Ltd.

Important Information About Returns

Our registered business address may differ from the facility designated to receive returned merchandise.

Please do not send returned items directly to our registered business address without prior authorization.

Once an eligible return request has been reviewed and approved, our customer support team will provide the appropriate return address and instructions.

For additional information, please refer to our Shipping Policy, Return Policy, FAQ, and Terms of Purchase.

Effective Date: October 27, 2026